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Frequently Asked Questions

 

1.  Where can my student get a "full-time" letter for insurance or loan purposes?
2.
  I have a specific question regarding fees and fee payment . . .
3.  May I check my student’s grades online?

4.  I have a specific question related to registration or VIP . . .

5.  Where can I find information about jobs on and off campus for my student?
6.  My student wants to move off campus . . .

7.  I have a specific question about university housing/residence life . . .
8.  I purchased a care package through Housing for my student and I had a question about this?
9. 
My student would like some academic assistance . . .
10. 
Does USC have a shuttle that goes to the Charlotte Airport for holiday breaks?
11. 
My student was sick and had to miss several classes. What should she or he do?
12.
  I understand the Health Center closes at 5pm. What if my student becomes ill after hours?
13.  How can my student go about getting a Meningitis/Hepatitis/Flu shot?
14.  My student is feeling anxious/stressed/depressed . . .
15.  My student is graduating...who can I call about ordering announcements, cap and gown, etc?
16.  My student is graduating and has some outstanding parking tickets . . .
17.  I have questions about the graduation ceremony (date/time/place) . . .

 

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  1. Where can my student get a "full-time" letter for insurance or loan purposes?
    Students may now access the National Student Clearinghouse under the "Academics" menu on VIP. This will allow students to print, free of charge, official enrollment certificates for health insurance or other companies that request proof of enrollment. Students may also obtain a verification letter by going to the Office of the University Registrar. Be sure your student brings their student ID card, as they’ll need it to obtain the letter.

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  2. I have a specific question regarding fees and fee payment . . .

    Visit the Bursar's Office page for complete and up-to-date fees and fee payment information. 

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  3. May I check my student’s grades online?
    Students may view and print their grade report on VIP. The only students who will automatically receive a grade report in the mail are those who are scholastically deficient or ineligible to continue. In this case, the grade report would be mailed to the permanent address on file with the Registrar's Office.  (It is good to keep this point in mind if your student ever moves off-campus and changes their mailing address with USC).
    The University of South Carolina will disclose information from a student’s education records with parents only with the written consent of the student.

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  4. I have a specific question related to registration or VIP . . .

  5. The USC Registrar has a Registrar's FAQ page with complete answers to your registration and VIP-related questions.

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  6. Where can I find information about jobs on and off campus for my student?

    Encourage your student to visit the CAREER CENTER for information regarding employment and career development. For information regarding work-study positions, encourage your student to visit the Financial Aid office.

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  7. My student wants to move off campus…
    The University of South Carolina provides students with assistance in locating OFF-CAMPUS HOUSING – visit them online for more information.

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  8. I have a specific question about university housing/residence life . . .

    University Housing has its own Housing FAQ page where you can find plenty of answers to your housing-related questions.

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  9. I purchased a care package through Housing for my student and I had a question about this?
    The Residence Hall Association works through an outside vendor to provide the care package service.  OCM (On-Campus Marketing) is the current vendor, and an OCM representative would be able to research your payment and tell you exactly what you have purchased.  OCM can be reached at 800-220-4237 or info@ocm.com

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  10. My student would like some academic assistance . . .
    There are a few outstanding resources at the University of South Carolina available free of charge for students seeking academic assistance. The Student Success Center has programs such as Supplemental Instruction, tutoring, and out-of-state and transfer student services. Also refer your students to the Academic Centers for Excellence, where they can receive individualized attention to improve their study skills and time management with an Academic Skills Coach, receive a small group math tutoring session or attend an individualized writing center consultation.

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  11. Does USC have a shuttle that goes to the Charlotte Airport for holiday breaks?
    No, there is not a shuttle that goes to the Charlotte Airport.  However, there is typically a shuttle that takes students to the Columbia Airport around the holidays. Contact Vehicle Management & Parking Services at (803) 777-1080 for more information.

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  12. My student was sick and had to miss several classes. What should she or he do?
    Your student should contact the instructor and let her or him know about absences due to illness. If your student is going to be out for a prolonged period of time, he or she should contact the Student Ombudsperson at 777-4172.

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  13. I understand the Health Center closes at 5pm. What if my student becomes ill after hours?
    Appointments during regular operating hours are encouraged for non-urgent, routine, and chronic health care needs. Students with an acute illness or injury may call for a same day appointment or enter as a walk-in. For either medical emergencies, or anytime when Thomson Student Health Center is closed, students should call 911 for assistance. The student is responsible for payment of charges for ambulances, other transportation, and medical care provided by local hospital emergency rooms or other off-campus health care providers. If your student should become seriously ill, he or she can call Campus Police, and be taken to a local emergency room.

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  14. How can my student go about getting a Meningitis/Hepatitis/Flu shot?
    Check out the Immunization Office at the Thomson Health Center for complete information regarding immunization availability and cost.

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  15. My student is feeling anxious/stressed/depressed…
    Please encourage your student to contact the Counseling Center at 777-5223. There are a variety of individual and group sessions available, as well as many additional services, most of which are already paid for with student fees.

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  16. My student is graduating...who can I call about ordering announcements, cap and gown, etc?
    The University of South Carolina Bookstore is the primary contact for your student’s graduation orders.

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  17. My student is graduating and has some outstanding parking tickets…
    The student must pay any outstanding fees before he or she may receive a diploma.
    Please see Bursar’s Office.

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  18. I have questions about the graduation ceremony (date/time/place)…
    USC Commencement is held in the spring, summer, and fall.  Details regarding your student’s ceremony will depend on her or his academic college.  Please visit the REGISTRAR’S page for more information.

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