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UNIVERSITY OF SOUTH CAROLINA

STUDENT TICKET FAQ

- Who can get a student ticket?
- How do I get a student ticket?
- What do I need to enter Williams-Brice Stadium and the Colonial Life Arena?
- Which do I enter Williams- Brice Stadium and the Colonial Life Arena?
- What time should I go into the game?
- Will I still be able to sit with my friends?
- Can I purchase guest tickets?
- How can I get tickets to away games?
- What Loyalty Points are given to students at the start of the season?
- How are additional Loyalty Points earned?
- Will I receive Loyalty Points if I use a non-student ticket?
- When are Loyalty Points used to distribute student tickets?
- Do I get Loyalty Points for attending games as an official student member of the football/ men’s basketball team, band, or cheerleading squad?
- Why can’t all students who want to attend games be allowed into the stadium?
- How do Loyalty Points work in distributing students tickets for games when students register for more tickets than available?
- Why are students with high numbers of Loyalty Points not guaranteed ticket?
- How do I cancel a ticket without being penalized?
- How do I receive points if I am studying abroad?
- Do loyalty points carry over from year to year?
- Do I lose Loyalty Points if I don’t cancel a claimed ticket and don’t attend the game?
- What if my ticket gets damaged before entering the game? Will I still be able to get in?
- How many times can I print out my ticket?
- How can I see how many Loyalty Points I have accumulated?
- How are students with disabilities accommodated at Williams Brice Stadium?
- What are my rights and responsibilities as a USC student football/basketball ticket holder?
- What happens if I give someone my Carolina Card or ticket?
- How may I submit comments or suggestions regarding student ticket distribution?


Q: Who can get a student ticket?
Any USC Columbia student who is a full-time fee paying student is eligible for athletic tickets. This includes graduate students, professional students and undergraduates. Paying the fees does not guarantee a ticket.

Q: How do I get a student ticket?
Students have access to the student ticket allotment by registering on the TicketReturn site for the University of South Carolina, www.ticketreturn.com/sc. First time users will need to log on using their network username and password "guest". Please change to a unique password once you have entered the system.

Q: What do I need to enter Williams-Brice Stadium and the Colonial Life Arena?
Students will need their valid Carolina Card and valid student ticket to enter the game. A visual check of the Carolina Card will be done to ensure the name on both the student ticket and the Carolina Card. Tickets will then be scanned. Students must have both of these items to be admitted to the game and no other form of photo ID will be accepted.

Q: Which do I enter Williams- Brice Stadium and the Colonial Life Arena?
Students are to enter through Gates 11, 12, 13 at Williams-Brice Stadium at the College Street entrance of the Colonial Life Arena.

Q: What time should I go into the game?
The gates of Williams-Brice open two and a half hours prior to kickoff. Students are encouraged to enter the game early so that everyone has a seat by kickoff. The doors to the Colonial Life Arenaopen an hour and a half prior to the game. The good seats go first in both arenas so make sure you go in a soon as you can.

Q: Will I still be able to sit with my friends?
All student seating at Williams-Brice stadium are reserved seating. Student seating at the Colonial Life Arenais general admission seating. This enables students to sit with friends and select their preferred seat locations.

Q: Can I purchase guest tickets?
Because of the high demand of tickets for USC students, we do not offer guest tickets.

Q: How can I get tickets to away games?
Away game tickets are sold at the Colonial Life Arenaticket office.

Q: What Loyalty Points are given to students at the start of the season?
Freshman – 3
Sophomore – 4
Junior – 6
Senior – 8
Graduate – 6

Q: How are additional Loyalty Points earned?
Students earn 2 points for attending all non-SEC games (whether men’s basketball, women’s basketball or football).

Students earn 1 point for attending each SEC game.

Q: Will I receive Loyalty Points if I use a non-student ticket?
No, in order for students to receive Loyalty Points they must use a student ticket accessed through the student ticket system.

Q: When are Loyalty Points used to distribute student tickets?
Loyalty points are factored into the loyalty-based distribution process for receiving football tickets when student ticket requests exceed allotment. When the requests are less than the number of tickets available, tickets are distributed on a first come first serve basis.

Q: Do I get Loyalty Points for attending games as an official student member of the football/ men’s basketball team, band, or cheerleading squad?
Yes, students who attend games as official members of the USC Marching Band, Varsity Athlete, etc., will be granted Loyalty Points for the games they attend as members of their respective group. These students should have their advisor contact the USC Ticket Office to alert them of their status in order to activate their Loyalty Points. These students will not participate in the student ticket distribution.

Q: Why can’t all students who want to attend games be allowed into the stadium?
Due to safety issues related to overcrowding, the number of tickets issued must be limited to the number of seats available.

Q: How do Loyalty Points work in distributing students tickets for games when students register for more tickets than available?
If requests for tickets exceed the allotment, the system will distribute tickets based on a loyalty-based point distribution. The more loyalty points a student has, the more times they will be entered into the distribution for that particular game.

Q: Why are students with high numbers of Loyalty Points not guaranteed ticket?
No student is guaranteed a ticket to a game because all full-time, eligible, fee-paying students should have an opportunity to obtain a ticket to every game.

Q: How do I cancel a ticket without being penalized?
Students can cancel tickets through the TicketReturn system, but must do so not later than 12:00 noon the day before the game to avoid losing Loyalty Points.

Q: How do I receive points if I am studying abroad?
Students studying abroad will still receive seniority priority points based on their class ranking at the University of South Carolina. Students abroad will not be attending football games or men’s and women’s basketball games while they are away. They will not receive points for games they did not attend.

Q: Do loyalty points carry over from year to year?
Yes, 10% of the point total is rolled over at the end of each academic year.

Q: Do I lose Loyalty Points if I don’t cancel a claimed ticket and don’t attend the game?
Yes, students will lose the number of points you would have earned for attending the game. However, if you cancel your ticket by 12:00 noon the day before the game, you will lose no points. If you cancel between the noon cutoff and the game you will only lose have of your potentially earned points. Two (2) points are available for non-SEC games and one (1) point for SEC games.

Q: What if my ticket gets damaged before entering the game? Will I still be able to get in?
Yes you can reprint your ticket by going to Ticketreturn.com before the game. There are two barcodes on each ticket in case one is damaged. If your ticket gets damaged but you are unable to access a computer to reprint a ticket, you can visit the Student Ticket Services tent outside of Gate 12 at Williams Brice Stadium and the USC ticket office at the Colonial Life Arena.

Q: How many times can I print out my ticket?
Students can print out their ticket an unlimited number of times; however, only the first ticket scanned at the stadium will be accepted and all other copies of the ticket will then be rejected.

Q: How can I see how many Loyalty Points I have accumulated?
A student may see their earned Loyalty Points total by logging into their account and selecting "attendance history". Students have five (5) working days after attending each home game to verify they received the appropriate number of Loyalty Points for attendance. Appeals should be sent to the Office of the Associate Vice President of Student Affairs within the five day limit. After five days, the number of Loyalty Points becomes permanent in their record. The Student Ticket Advisory Committee will handle the appeal process.

Q: How are students with disabilities accommodated at Williams Brice Stadium?
Students with disabilities can enter Williams Brice Stadium through Gate 17. There is reserved seating at the bottom of sections 24 and 25. This seating is first come first serve. Williams Brice is designed with accessible parking, restrooms, concessions, water fountains, ATM's, and seating areas in accordance with the ADA.

Q: What are my rights and responsibilities as a USC student football/basketball ticket holder?
Student tickets give the owner the right to view the event from their seat. Student ticket holders cannot enter the playing field, locker rooms or any other areas restricted to authorized personnel, and cannot interfere with others enjoyment of the event. Students are not allowed to throw anything onto the field or into the surrounding stands. Those who violate these terms will be ejected and could face further sanctions. Student ticket holders assume all risk of personal injury and loss or damage to personal property.

Q: What happens if I give someone my Carolina Card or ticket?
Students can only use their own Carolina Card and the ticket issued to them to enter a game. Your ticket will have your name printed on it and can therefore not be used by another student.

Students who violate this or any other provisions of the student ticket distribution policy will be referred to the Office of Student Judicial Programs and when necessary the USC police department.

Q: How may I submit comments or suggestions regarding student ticket distribution?
Email: edwards@sc.edu

 
 
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