FAQ | Tech Services

FREQUENTLY ASKED QUESTIONS

USERNAMES/PASSWORDS

OUTLOOK/EMAIL

SPAM MANAGEMENT

How do I
manage my SPAM filter?

How do I find out what my network
username is?

Login to your VIP account.
Select Technology from the links located on the
left-hand side of the screen.
Select Network Username (Blackboard, University
E-Mail, Dept. Networks), Password Reset
Your network username will be listed on the page.

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How do I reset my network
username password?

Login to your VIP account.
Select Technology from the links located on the
left-hand side of the screen.
Select Network Username (Blackboard, University
E-Mail, Dept. Networks), Password Reset
Towards the bottom of the page there is a
section to type your new password and confirm it.
You will have to adhere to the password restrictions.
Password restrictions: Must be at least eight
characters, cannot contain your user id, and must meet
at least three of the following:

-One or more
lowercase alphabetic characters (a-z)

-One or more uppercase alphabetic characters (A-Z)

-One or more numeric characters (0-9)

-One or more special characters (!@#$%^&*-+= etc)

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How
do I reset my IMS password?

Login to your VIP account.
Select Technology from the links located on the
left-hand side of the screen.
Select Mainframe Computer Account Administration
(IMS, CMS).
In the gray shaded box, located at the bottom of the
page, you have the option to reset your password.

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How do
I configure Outlook?

Click here for
instructions.

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How do I setup my Outlook archive?

Go to Tools/Options/Other tab
Click
the "Auto
Archive" Button
Click “Browse” Next to the “Move Old Items
to” Radio Button
Navigate to your “Z:” Drive, Select the
Archive Folder, then Choose the Outlook
folder inside of the Archive folder, then
click ok.
Your
Archive Folders should show up under your
mailbox in the Folder list.

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How do I move email to my Outlook
archive?

Once your outlook archive is
setup you can right click a file and click "Move
to Folder" and then select "Archive Folders"
from the selection.

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How to share or view
the Calendar, Tasks, Inbox, Contacts, Notes,
Journal or user created folders
that have been created?

Click here for
instructions..

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How do I
send a message on behalf of the other person
from a shared account.

NOTE: You must be added as
a delegate by the account owner before
you can do this.

In
order to send a new message—so that it appears
to come from the shared account—start a new
e-mail message, select the Options tab from the Ribbon Tab Bar, select the Show From field so that the "From…"
header appears in the new message, and enter the
shared account in the "From…" field.

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How do
I display the Bcc Box

To display the Bcc box:

1. Open a new e-mail message, and then click Options

2. On the Fields area, click Show Bcc.

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How to create a
distribution list from you contacts in Outlook

Click here
for instructions..

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How do I
recall a message?

In the Sent Items folder, open the message
you want to recall.
On the Message tab, in the Actions group, click the Other Actions button, and then
click Recall This Message.
Select the option to delete unread copies of the
message or to replace them with a new message, and then
click OK.

*Recalling a message only works to on-campus
emails.

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How to instruct Outlook to close original
messages after you respond to them

On the Tools menu, click Options. On the Preferences tab, of the
Options dialog box, click E-mail Options.
In the E-mail Options dialog
box, select the Close original message on reply
or forward check box, and then click OK twice.

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How do I use
Quick Flags?

Often when you are reading your email you will
encounter a message that needs attention but not
right away. You can flag the message for
attention using the Flag Status indicator to the
right of the email in the Inbox panel.

A single click of the Flag
Status turns the flag red and automatically adds
the message to your To Do list for attention
today. In either the To Do list or the Flag
Status column you can right click the flag and
choose a different due date for the task.

If you’d like to see a
reminder, right click the flag to add a reminder
for that task. You’re sure to find this
integration between follow up items and the task
list invaluable in ensuring that everything that
needs to be attended to is marked as such and is
visible and easy to track.