AlcoholEdu and Haven Frequently Asked Questions

Who is required to take AlcoholEdu and Haven?

All new undergraduate students who are enrolled at the Columbia campus and are not yet 23 years old must complete both parts of both programs. This includes transfer, change-of-campus, Gamecock Gateway and international students.

I already completed AlcoholEdu and Haven at my old school or another USC campus. Do I have to take them again here?

Yes. Students who have already completed these programs at a previous institution must complete the programs after enrolling at USC-Columbia.

What is the Haven course?

Haven is an online sexual assault prevention education module that presents realistic and interactive skill-building scenarios.

Is Haven part of the AlcoholEdu course?

Haven and AlcoholEdu are separate courses, and both are required for new students as a part of our comprehensive prevention program. These courses empower you to make well-informed decisions about issues that affect your college years and beyond.

Do I need to complete AlcoholEdu and Haven all at once or can I take breaks?

No, you do not to complete the course(s) in one setting. You are able to save your work throughout the each course and return to finish at another time.

What happens if I do not complete AlcoholEdu or Haven by the deadline?

You will receive a hold on your account, which results in you not being able to register for spring 2018 semester classes.

I have just completed AlcoholEdu Part 1 and would now like to complete Part 2. Can I go ahead and complete AlcoholEdu Part 2 in advance?

No. There is a 45-day intersession after you finish Part 1 of each program. We cannot abbreviate that intersession for any reason, so plan ahead to finish before the deadline.

I didn’t receive a passing score on the AlcoholEdu exam and so now I need to retake it. How do I do this?

Go to Self Service Carolina and sign-in with your username and password. Click the “AlcohoEdu & Haven” box, and select the AlcoholEdu link to access the course. This will take you to My AlcoholEdu. From the course results box in the upper left-hand corner click “Exam Retake Required”.

Is there a passing grade requirement for Haven?

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No. Although you are required to take an exam in order to complete Haven Part 1, a passing score is not required to advance to Haven Part 2. Please remember there is a 45-day waiting period before you are able to access Haven Part 2.

Am I able to transfer my AlcoholEdu for College credit to meet my GreekLifeEdu requirement?

No. Since the GreekLifeEdu course is tailored totally to the Greek experience, you must complete both courses if your Greek national organization has the GreekLifeEdu requirement.

I am having trouble accessing AlcoholEdu/Haven from my Self Service Carolina account. What should I do?

Please contact the Help Desk at helpdesk@sc.edu or 803-777-1800. Please note that the Help Desk is unable to answer any questions about your individual USC records.

I am having trouble with the AlcoholEdu/Haven website. What should I do?

For 24/7 Online Technical Support, click on the HELP button located in the upper right-hand corner of every screen in the AlcoholEducourse. Select the “Request Support Tab” for more contact options.

I am having trouble viewing the Course Media (images loading, can’t move past a section, etc.). What should I do?

Follow these instructions:
• Select “Audio Only” for the Media Option on the MEDIA SETTINGS page (Media Settings link is in the upper right-hand corner of theAlcoholEdu screen).
• Do not play music or run video clips on your computer (CD, MP3s, other websites, etc.) while viewing the course.
• Try another browser. We support Internet Explorer and Firefox.
• Do not have any other programs or applications running on your computer while viewing the course (including applications such as Instant Messenger, music/file sharing – Kazaa, Audiogalaxy, etc).
• Log in at a campus lab or library as opposed to your residence hall for a faster Internet connection.
• Access the course at a different time of day (during non-peak hours, i.e. morning).
• Do not use your wireless connection. Connect directly to the Internet for a faster Internet connection.

I have another question that wasn’t answered here. What should I do?

For the quickest response, please email the Substance Abuse Prevention and Education Office at sape@sc.edu.