When visiting Primary Care, students will be assigned to a primary care provider who is part of a care team within the Patient Centered Medical Home Model.

What does this mean for students? You’ll see members from the same care team each time you come in to develop relationships with your medical providers.

Patient-Centered Medical Home

In 2014, the Accreditation Association for Ambulatory Health Care (AAAHC) certified Student Health Services as a Patient-Centered Medical Home (PCMH).

To achieve PCMH certification, our medical clinic developed care teams uniquely designed to increase patient access to comprehensive health care and wellness resources. The PCMH (or simply, “Medical Home”) service delivery model offers a superior approach to optimizing student health and wellness care.

The SHS "Medical Home"

The SHS Medical Home facilitates health care partnerships between individual patients and their primary care provider. To achieve this, all students are assigned to a designated primary care provider and health care team throughout their time at USC. In addition to the consistency of the primary care provider assignment, the Medical Home model focuses on five key aspects of care: the patient/provider relationship, continuity of care, comprehensiveness of care, quality of care, and accessibility.

The Patient/Provider Relationship

A positive patient-provider relationship has been shown to lead to better health outcomes and higher patient satisfaction. This partnership ensures that health care decisions respect patients’ wants and preferences while addressing their assessment and treatment needs. Partnership enables patients to receive the education and support to make personalized choices and participate in their own care. The partnership strives to foster better communication, understanding and collaboration between patient and provider, improving adherence to a mutually agreed upon healthcare plan.

Continuity of Care

Continuity is prioritized to ensure more than 50% of primary care visits are with the same primary care provider or care team. Continuity facilitates consistency in care management and assures that your treatment team documents and reviews all important and relevant information in your clinical record. SHS has a comprehensive and integrated electronic health record (EHR) system that is secure, readily available and shared among the care team members. The entire care team can easily document treatment plans, outcomes, lab reports, etc. Care team members implement supplemental treatment plans as necessary and communicate these to one another and to the patient.

Comprehensiveness of Care

Comprehensive care enables your primary care provider to optimally address all aspects of your healthcare needs. Prevention resources, wellness care, acute illness and injury treatment, and chronic care management are all available to you. Your Care Team can also provide referrals to community services as appropriate, provide follow up care, and collaborate with the community specialists or allied health professionals to ensure that you receive the best care.

Quality of Care

Student Health Services is fully accredited through the Accreditation Association for Ambulatory Health Care (AAAHC) and has been recognized for its outstanding programs, services and quality improvement initiatives. Our delivery method also provides valid and reliable measurement of performance and accountability through peer review and has also been recognized by AAAHC as a model program.


MyHealthSpace appointment scheduling improves timely access to care, with appointments for routine wellness needs, illness treatment and disease management usually available within the same or next business day. Providing access to clinic services helps to ensure that patients pursue wellness resources with optimal convenience to seek early intervention treatment services and promptly address illness or injury.

SHS offers tips to help students use the Patient-Centered Medical Home to optimize their care. A few simple steps can help to make the most of your Medical Home care.