Preparing to Leave USC - Continuity of Care

Here is a list of frequently-asked questions to transfer your care if you are departing from USC, whether for graduation or because of transfer or withdrawal from the university.

Am I eligible for Student Health Services (SHS) care once I graduate?

    Yes. You can use the medical services for up to 30 days after graduation and counseling and psychiatric services for up to 60 days after graduation. Please note that you will have to pay for services according to the non-student health fee schedule, as your student health fee no longer applies after graduation.

How do I find a health care provider to continue my health care when leaving USC?

    If you are staying in the Midlands area, your care team can offer advice regarding local community health care options.

    If you are covered by the USC-sponsored Student Health Insurance Plan through Consolidated Health Plans (CHP) and your coverage is still in effect, you may continue to use the medical services for up to 30 days after graduation and counseling and psychiatric services for up to 60 days after graduation. Student Health Services will continue to file claims to CHP on your behalf. Please note, however, that services will be rendered under the non-student health fee schedule which could result in greater out-of-pocket costs. You will be expected to pay copays or balances due at the time of service.

    You may also access a directory of health care professionals participating in the network statewide and across the U.S. You can access this directory online at www.studentinsurance.com or by telephone at 800-824-7406.

    If you are covered by another health insurance plan, most other insurance carriers offer the same service. Call the member services phone number on your insurance card.

    Most hospitals have directories of physicians that you can access online or by phone. The Palmetto Health Physician Referral line (Care Call) is 803-296-2273.

    If you would like to transfer your Student Health Services health records to your new provider: Once you have­­ decided upon a new provider, please notify Student Health Services and complete a Medical Release Form so we may transfer your health records to complete the transition of care.

How can I obtain a copy of my health records?

    Click here to retrieve a copy of the medical release form. Fill out the form in its entirety, you can fax it (803-777-0126), mail it (1409 Devine St. Columbia SC 29208) or bring it to the Student Health Center for processing. You must have a valid photo ID with you to pick up your records.

I have pending test results and cannot open my secure message. What should I do?

    For tests with Primary Care or Sports Medicine, call 803-777-3175.
    For tests with Women’s Health, call 803-777-8920.
    For tests with Psychiatric Services, call 803-777-1833.

I will be leaving the university shortly and need follow-up care. What should I do?

    Get follow-up care NOW from a Student Health Services medical or mental health care provider, including obtaining lab test results, prescription refills or any other services that need to be taken care of before your eligibility ends. Please do not wait until the last minute, or the services may cost more or may be more difficult to schedule.

    For medical services: Call 803-777-3175 or log on to www.sc.edu/myhealthspace

    For mental health services: Call 803-777-5223 for Counseling or 803-777-1833 for Psychiatry.

I am a Women’s Care patient and need contraceptives or other medications or need follow-up care. What should I do?

    Schedule an appointment with one of the Women’s Care providers at least two months prior to leaving the university if possible, or as soon as you can, to discuss contraceptives or other medications and to receive information regarding follow-up care.

    If you need to schedule an appointment with a gynecologist outside the university after your departure from the university, it is recommended you make that appointment as soon as possible since you will need to find a new provider, and many of their appointments are booked at least a month or so in advance. Contact your insurance or the local hospital system in your area to get help finding an in-network provider.

    Contact the Student Health Services referral coordinator for assistance in finding a provider: 803-777-3666.

I am a Counseling & Psychiatry patient and will need further care. What should I do?

    For Counseling, schedule an appointment with your counselor to discuss how you should best transition your care.

    For Psychiatry, schedule an appointment with your current provider to discuss how you should best transition your care.

PHARMACY

Can I still get medications filled at the SHS Pharmacy after I graduate?

    Yes, you can fill all remaining refills on any existing prescriptions at the Center for Health and Well-Being Pharmacy after leaving the university. You can fill new prescriptions at the Center for Health and Well-Being Pharmacy at any time.

How do I refill my prescription before leaving USC?

    You may refill prescriptions 24 hours a day online at www.sc.edu/myrxspace.com, by downloading and using the PocketRx mobile app or by phone at 803-777-4890. You will need your current prescription number to use these options. You can always call the pharmacy and speak to a pharmacy staff member who will be glad to refill your prescription or just walk in and request a refill. Certain insurance plans may allow you to get up to a three-month supply of medication before you graduate. Please check with the pharmacy for more details.

How do I transfer prescriptions to my hometown pharmacy?

    In order to transfer prescriptions from the Center for Health and Well-Being Pharmacy to your hometown pharmacy, your hometown pharmacy will need to request the transfer by calling the Center for Health and Well-Being pharmacy. Please provide them with our phone number and the prescription name or number if possible.

INSURANCE

Can I purchase the university-sponsored Student Health Insurance Plan through CHP after I leave USC?

    No, upon graduation or non-enrollment at the university, you will no longer be able to purchase the university-sponsored Student Health Insurance Plan through CHP.

I will need health insurance once I graduate/leave USC or do not currently have health insurance. What do I do?

    Many employers provide health insurance as a benefit to their employees at low or no cost. Please consider the value of the health insurance plan that is offered when deciding between job offers.

    The Affordable Health Act offers insurance marketplace options. Please see www.healthcare.gov for details.

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