Patient Rights & Responsibilities

At Student Health Services, we believe that the highest quality health care results from working together using a patient centered medical home model. It is important that as patients you understand and exercise both your rights and your responsibilities in order to fully participate in the health care process.

Your Rights

Dignity

  • To be treated with respect, dignity and consideration of your values and beliefs.
  • To receive the best care available for your condition without regard to national origin, race, age, gender, religion, sexual orientation, disability or illness.

Privacy/Confidentiality

  • To be provided with appropriate privacy measures.
  • To receive confidential treatment of all communication and records relating to your care, and to approve or refuse the release of such information, except where release is required by law.

Service

  • To know who is responsible for providing treatment and to request a second opinion or to change providers.
  • To obtain from your provider, to the degree known, information concerning your evaluation, diagnosis, treatment and prognosis.
  • To be fully informed about a treatment or procedure and the expected outcome before it is performed.
  • To be informed about the outcome of your health care, including any unanticipated outcomes.
  • To have your pain assessed, treated and managed appropriately.
  • To fully participate in decisions involving your health care and in resolving conflicts about your care decisions.
  • To refuse care, treatment or services in accordance with law and regulation and to be informed of the medical consequences of such actions.
  • To refuse participation in research studies.
  • To receive sensitive care and information about living wills or medical power of attorney and to receive assistance in formulating advance directives.

Understanding

You have the right to know and understand:

  • The charges for your care and an explanation of their meaning upon request.
  • Information regarding the absence of malpractice insurance coverage.
  • How to express a complaint, compliment or suggestion to Student Health Services.

Your Responsibilities

In addition to your responsibilities under the University’s Carolinian Creed:

  • To provide, to the best of your ability, an accurate and complete medical history and pertinent medical records needed to assure proper evaluation and treatment. This includes all current prescription medications, over-the-counter products, herbal and dietary supplements and any allergies or sensitivities.
  • To clearly communicate your personal health care goals and ask questions to ensure a clear understanding of your condition and treatment plan.
  • To follow a mutually agreed upon treatment plan as a fully empowered team member.
  • To communicate with your health care provider if your condition worsens or does not follow the expected course.
  • To promptly respond to secure messages and phone calls from your health care team as needed.
  • To notify your health care team when you utilize any other health system, such as the emergency department or self-referral to a specialist.
  • To inform your health care provider of any living wills, power of attorney or directives that may affect your care.
  • To be respectful and considerate of other patients, staff and facilities.
  • To be on time for appointments and promptly notify Student Health Services when you are unable to keep them.
  • To fulfill financial obligations for your care in a timely manner.
  • To be familiar with your health insurance coverage and provide information necessary for appropriate referral if needed.
  • To provide a responsible adult to transport you and remain with you for 24 hours if required by your provider.

 

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Updated 2015

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